Tecnosys macs plus more

1. On-Site Support

   Tecnosys on-site Apple technical support teams focus on providing support in Sydney and surrounds and currently deliver same day service for all issues logged before 11am. Our on-site hardware Apple technical support specialist are certified to repair all Apple workstations and servers and also work with all main third party providers. We offer replacement workstations, routers, modems and switches, pre-configured to keep your network working. We work with all the major Hardware centres and our experienced Apple technical support specialists provide swift and accurate diagnosis. The on-site network and peripherals team are familiar with your office.They know your network so they can jump straight in to get your issues sorted. Once resolved, the important questions are not only what happened, but why. Their responsibility is to access what can be done and then eliminate reoccurrence. The Tecnosys Apple tech support team also assist with network recommendations, training and fault finding. Network settings and updated information are uploaded to our database for future reference. Plus all Tecnosys Apple technical support services come with a 12 month price guarantee. Tecnosys on-site server support concentrates on XServe, XServe RAID and XSan. We specialise in Apple Mac OS X Server support working with Apple Mac OS X Server through to 10.7 (current). We support all Apple XServes and XServe RAID and are an Apple XSan certified provider. We also provide support with Windows Terminal Services and Promise Vtrak RAID. We work within our current ICT standards and our role is in the security and safe retrieval of all data as well as dealing with data and network critical systems. Our on-site server support teams are dispatched daily across Sydney. We also assist clients Help Desks to provide instant priority support. more

1. Experience

   Tecnosys is the complete network provider with over nine year’s experience providing all on-site Apple Mac tech support solutions in Australia. Our strength lies in our fast response times (usually on the same day).backed by cutting edge knowledge based firmly on experience. Today, our clients include big corporations and businesses of every size all the way down to home owners with a single computer.more

1. Knowledge

   At Tecnosys, it is a requirement of all Apple Mac support technicians to have a minimum of three years practical Apple experience before they join us. But it doesn't stop there. Our dedicated in-house Apple technical support training department keeps us ahead of every new development as it evolves. Learning, at Tecnosys, is a continuous process. more

1. Help Desk

   First stop for all tech related issues is the Help Desk, a service for all your employees. It provides immediate support for network, server and end user issues. We cover all aspects of your network and work with third party providers to get, and keep, everyone up and running. Next, we create your own personal Help Desk. We assign a dedicated Apple tech support Help Desk team for your business – a team that knows you and how your company runs. Connected straight into your network they provide a valuable, independent third arm for your business using advanced diagnostic tools that include a database of all your network information. The Tecnosys team can also draw on the collected knowledge of various industry experts for answers to all your questions. An integral part of your Help Desk are our on-site tech support teams, development teams, and Industry Consultants in Database, Internet and Networking who ensure your Help Desk works with both Apple and Microsoft platforms. more

customer feedback save with our tailored support plans