support plans
No two businesses are the same, and no two businesses have the same IT requirements. That's why "Tecnosys" has developed a range of flexible Support Plans to make sure that we have a package that will suit your needs.
Support Plan Types
All of our support plans are flexible; simple choose a starting point from the table below, and we can customise the plan to your business's individual needs.
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Features |
Silver
(Casual Support) |
Gold
(Regular Maintenance) |
Platinum
(Unlimited Support) |
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How it works |
Designed for businesses that do not need regular IT service or support but want to know that when issues arise IT support is available. |
A Support Service with a dedicated IT manager, regular on-site visits and Help Desk and Remote Support for all users. |
Unlimited support based on an agreed Service Level Agreement. Delivered for organisations with a fixed IT budget. |
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Help Desk |
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Remote Support |
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On-Site Support |
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After Hours Support |
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National Coverage |
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Daily Backup Check |
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Off-Site Backup |
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IT Manager |
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Monthly Management Report |
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Dedicated Scheduled Visits |
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Unlimited IT Support |
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Services Offered |
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Apple Mac and PC On-Site Support |
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Apple XServe and XServe RAID Support |
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Microsoft Server Support |
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Email and Website Hosting |
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FTP and Off-Site Backup |
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ADSL2, SHDSL & DDFE Internet Services |
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VOIP Telephone Services and Support |
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Filemaker and Database Development |
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Customised Development Solutions |
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Pricing |
Charged hourly for on-site work. Free Help Desk and Remote Support for all Silver clients. | Fixed Monthly Fee for all scheduled visits. Development time can be included within the scheduled allocated times. | Fixed Monthly Fee for all services. Unlimited On-Site Support for all locations. Network sizes from 25 users. |
- "We made the decision to outsource our IT function to Tecnosys in 2005. From day one we have been impressed with the redu..."
read more - Gary Taylor
Director
Real Time Australia
